FAQS

How does delivery work?

Cake cans are sent using Royal Mail Tracked 24 for £4.99. Choose an available dispatch date on each cake-can product page before adding it to your bag. Most parcels arrive the following day, but the chosen date is a dispatch date rather than a guaranteed arrival date. If the cake is for a particular day, allowing a little breathing room is sensible.

Can I change my shipping address?

Please double-check your address before completing your order. If something needs updating, email yesyoucan@herobakes.co.uk with your order number and the correct details as soon as possible. We can only change an address before the order enters its final packing or dispatch stage.

How should I store my Hero Cake can?

Keep unopened cake cans refrigerated. Before eating, bring the cake to room temperature; a 3–5 minute warm-water bath can help. For longer storage, freeze the unopened can for up to 3 months and defrost fully before serving.

How long do the cakes last?

Unopened cake cans should be kept refrigerated and enjoyed within 7 days. For longer storage, freeze unopened for up to 3 months.

Can the cake cans be frozen?

Yes. Unopened cake cans can be frozen for up to 3 months. Defrost fully and bring to room temperature before eating.

Can I amend my order?

If you need to make a change, email yesyoucan@herobakes.co.uk promptly with your order number. We will help where reasonably possible before production, packing or dispatch has begun, but changes cannot always be accommodated.

Can I cancel my order?

Because baked goods are perishable, cancellation rights can differ from those for non-perishable goods. If you need to cancel, email us as soon as possible. Any cancellation or refund will be handled in line with our Refund Policy and your statutory rights.

My order hasn’t arrived. What should I do?

Check your Royal Mail tracking link first for the latest update. If the parcel still appears delayed, email yesyoucan@herobakes.co.uk with your order number and we will investigate it.

There’s a problem with my order. How can it be resolved?

Email us as soon as possible with your order number, delivery address, a short description of the issue and any useful photographs. We will investigate and put things right where appropriate.

Can items be returned?

Baked goods are perishable and cannot normally be returned. Different rights apply to eligible non-perishable goods and to items that are faulty, damaged or not as described. Please see our Refund Policy or email yesyoucan@herobakes.co.uk.

How can I get in touch?

Email yesyoucan@herobakes.co.uk. If your message is about an existing order, include the order number so we can help quickly.